FAQ
1. What are Sealed Tickets?
Sealed Tickets are tickets that have been purchased but cannot be downloaded right away. Eventix collaborates with Club Hacienda to prevent fraud and unfair ticket trading.
2. Why are Sealed Tickets used?
Sealed Tickets are used to prevent illegal activities such as resale on the black market or counterfeiting. By making tickets available for download only shortly before the event, organizers can ensure that tickets are not resold at inflated prices and that only those who have legally purchased the tickets can attend the event.
3. When can I download my tickets?
Your tickets will be available for download shortly before the event begins. You can find out when they become available on the order status page.
4. How do I access the order status page?
You can access the order status page by going to the confirmation email of your order and clicking the ‘Download tickets’ button.
5. How can I sell sealed tickets on TicketSwap?
- Step 1: Go to the order confirmation you received from See Tickets. Scroll to the bottom of the email and press on the 'manage order' button.
- Step 2: After pressing the button, you can manage your booking in a web browser. When pressing the 'More actions' button you will see the option to sell your ticket on TicketSwap. After pressing the 'Sell on TicketSwap' button, you will be redirected to the TicketSwap App or website where you can create your listing.
TicketSwap is our official resale partner! If for some reason you aren’t able to attend our event, please use TicketSwap to sell your ticket to another excited fan! TicketSwap is a leading platform in secondary ticketing. Fans sell their tickets to other fans.
1. How can I sell a ticket I have purchased?
- Here’s everything you need to know before you start selling tickets on TicketSwap. Got stuck selling your ticket? Check out these articles.
2. The event is sold out, how will I ever find a ticket?
Looking to buy tickets? Just scored a ticket and have some questions? Here's everything you might need to know.
3. Is TicketSwap safe to use, will I be scammed?
Here’s how we keep TicketSwap safe. Any- and everything we have in place to make sure everything runs smoothly.
4. Got more questions? We have the answers!
Check out TicketSwap’s Help Center, filled with advice and answers from the TicketSwap Team.